Cancellation policy

  • You have the right to withdraw from the contract within four days without giving justification.

    The withdrawal period amounts to fourteen days as of the day you or a third party designated by you, who is not the carrier, took possession of the goods.

    To exercise your right to withdrawal, you must inform us (cardioscan GmbH, Valentinskamp 30, 20355 Hamburg, Tel.: +49 (0)40 303 723 30, Fax: +49 (0)40 303 723 50, E-mail: shop@vitelements.de) of your decision to withdraw from this contract through an explicit declaration (a letter sent by post, fax or e-mail for example). For this, you may use the template cancellation form provided, which is however not obligatory.

    To ensure the observance of the withdrawal period it is sufficient to send us the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

  • If you withdraw from this contract, we must reimburse all payments we have received from you, including delivery costs (except for additional costs arising if you chose another type of delivery than the cheapest standard delivery we offer), without delay and within fourteen days at the latest as of the reception of the notification of your withdrawal from this contract. For this reimbursement, we use the same payment method as you chose for the original transaction, unless a different agreement is reached with you; in no case will you be charged fees for this reimbursement. We can refuse the reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, depending on which arrives first.

    You are to return or hand over the goods without delay and in any case within fourteen days as of the day on which you informed us of your withdrawal from this contract. The deadline is observed if you send the goods before the expiry of the fourteen-day-period.

    You are to cover the direct costs of returning the goods.

    You must only pay for a possible loss of value of the goods if this loss of value can be ascribed to handling of the goods that was not necessary to verify their quality, properties and operating principle.

  • The right of withdrawal does not exist for goods which are highly perishable, or which may quickly pass their expiration date (§ 312 g paragraph 2 sentence 1 No. 2 of the German Civil Code).

    The right of withdrawal expires prematurely for contracts for the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons, if such goods were unsealed after delivery (§ 312 g paragraph 2 sentence 1 No. 3 of the German Civil Code).

    Cancelation form

  • If you want to cancel the contract, Please fill in this form and send it to us along with the product via the following link:

    Returns processing (please click on “Returns processing”)

    We reimburse unopened products except for transport costs for the return of the products.